Net1 Northern Ireland

A real person. A useful answer.

Technical support, account help and the forms you need to manage your Net1 NI service.

Technical support

Call 028 6638 1026 and choose option 4, or email support@net1ni.com. Technical support hours are Monday to Friday, 9am to 5.45pm.

If safe to do so, check that your router and wireless equipment have power and whether the issue affects WiFi only or all devices. Note any indicator lights and have your account details ready when contacting the team. Do not factory-reset equipment unless Net1 asks you to.

Your account

Visit the customer portal or use the account and service forms below. For billing, email accounts@net1ni.com.

Renew your Ultra contractRenew an existing eligible Net1 NI Ultra service.Ultra contract renewal option 2Use this renewal option when directed by the Net1 NI team.Renew your Super 20 contractReview and renew your existing Super 20 service.Renew your serviceComplete the renewal form supplied for your existing service.Change your serviceRequest a change to an existing Net1 Northern Ireland account.Request a router upgradeAsk about a router upgrade for your existing service.Upgrade your Super 20 serviceRequest an upgrade to an eligible wireless package.Change Ultra service ownershipTransfer an existing Ultra account to a new account holder.Change Super 20 ownershipTransfer an existing Super 20 account to a new account holder.Update authorised contactsManage the people authorised to discuss your account.